Happy Black Friday SALE! We want to answer ALL of your questions. If you don't see your question below, please email us at customercare@tubbytodd.com OR DM, message, or comment on one of our social media pages and we will respond to you ASAP. Happy shopping!

Q: When is the Tubby Todd Black Friday Sale?
The sale starts Thursday, November 28th at 9pm PST and ends Monday, December 2nd at 11:59pm PST.

Q: What are the coupon codes?
A: For 15% off all orders through Monday, December 2nd 2019, use code TUBBYBLACKFRIDAY2019. For 20% off all orders over $100 through Monday, December 2nd, use code TUBBYBLACKFRIDAY20.

Q: Can I add or delete an item from my order after it's been placed?
A: Unfortunately we cannot edit an order once it has been placed. We will be happy to cancel and refund your order and you can re-order with the correct items instead (but keep in mind, if items have sold out they can't be re-added to your order)! 

Q: I forgot to use my coupon code at checkout, can it still be applied to my order?
A: We are so sorry but we are unable to apply the discount code to an order that has already been placed. We are happy to cancel/refund the order and you can re-order with the discount code instead.

Q: When will my order ship?
A: We will start fulfilling orders starting Monday December 2nd, 2019. We hope to have all orders shipped out as soon as possible, but please keep in mind that shipping times may be slightly delayed due to the volume of orders (we promise our warehouse elves are working as fast as they can!). Thank you so much for your patience and support, we cannot wait for you to receive your Tubby Todd goodies!

Q: Shoot! I put in the wrong shipping address on my order. What now?
A: No problem, we are happy to change the address on your order! Please email or message us with your updated address.

Q: Can I use more than one code for the sale?
A: Unfortunately our website only allows for one coupon to be applied! So sorry for the inconvenience as we know many of you have Bubbles that can be used.