Question 1

What should I do if a product causes an allergic reaction?

Accepted Answer

If you or a family member experiences an allergic reaction to one of our products, please contact our customer service team as soon as possible. Provide us with details about the product that caused the reaction, and we will happily guide you through the process of applying our Worry Free Guarantee for a suitable resolution.

Question 2

Where can I send a baby shower invitation to your company?

Accepted Answer

If you wish to extend a baby shower invitation to us, you are more than welcome to send it to our official company email address. We are delighted to be considered a part of your special occasion and look forward to celebrating with you!

Question 3

What is the refund policy if the product causes a skin reaction or doesn't work as expected?

Accepted Answer

If you experience a skin reaction or if the product does not work as expected for your child, we are here to help. We understand that every family is different and what works for one may not work for another. We're committed to customer satisfaction and are happy to refund you for the product. You should receive a refund notification shortly after we process your refund request.

We suggest that if the product was not the right fit for you, consider gifting it to a friend or family member who might benefit from it. This way, you can spread the love for our products within your community, even if they weren't the perfect match for your own family's needs.

In the case of a refund, you don't need to return the product to us. Just reach out to our customer service team and we will guide you through the process to ensure a smooth and satisfactory resolution.

If you have any further questions or require additional assistance, please let us know and we will be more than happy to help you!

Question 4

How can I buy an individual product that is not part of a combo set?

Accepted Answer

To purchase an individual product that typically comes as part of a combo, you can find the specific item listed separately on our website. Just search for the product name or browse through the relevant category. If you're having difficulty locating the product or need further assistance, please don't hesitate to reach out to our customer service team for help.

Question 5

What should I do if my package is marked as delivered but I can't find it?

Accepted Answer

If your package is marked as delivered but you can't find it, there are several steps you can take. First, confirm that the delivery address on your order is correct. Check all possible locations where the package might have been placed, including the mailbox, parcel locker, porch, or anywhere around the exterior of your home. It's also a good idea to check with neighbors to see if the package was mistakenly delivered to them.

If you have confirmed that the address is correct and have looked in all possible locations but still cannot locate the package, please contact our customer service. We will investigate the matter for you and assist in locating your package. Be sure to have your order number and tracking information on hand when you get in touch.

We understand how important each delivery is, and we will do everything in our power to resolve such issues promptly and satisfactorily. If theft is suspected and your package was insured, you may be entitled to file a claim for the missing items depending on the terms and coverage of the insurance policy.

Question 6

Are your products safe for sensitive skin?

Accepted Answer

Yes! We have worked extensively with partners that we trust to bring your family safe, clean and effective solutions for your little one's sensitive skin.

But you definitely don't need to have sensitive skin to use Tubby Todd. Our products are great for any skin type!

Question 7

How do I qualify for Free Shipping on my order?

Accepted Answer

We offer free standard shipping on any order that totals $55 before taxes and after discounts and is shipping within the 48 contiguous U.S. states. For Alaska and Hawaii, the threshold for free shipping is $60, and for Canada, the threshold for free shipping is $75 USD. At this time, we are unable to offer free shipping to other locations regardless of the threshold.

Please keep in mind that your subtotal needs to be $55+ (or $60 or $75 as appropriate) AFTER any rewards, discounts, or promotion codes are applied.

If you have any questions about your shipping charges please reach out to us!

Question 8

Can I return an opened product?

Accepted Answer

We have a worry-free guarantee that is simple and straightforward: We want you to love our products as much as we do. If you're not 100% satisfied with your purchase, don't worry! We can assist you with a refund within 30 days of the delivery date.

Question 9

What makes Tubby Todd different from other children’s bath soaps?

Accepted Answer

We’re a small, family-owned business, and each and every Tubby Todd purchase, social media share, and baby shower gift you give means the world to us. We’ve spent years formulating the perfect, natural products for sensitive skin, and will always be toxin, paraben, sulfate, artificial fragrance, BPA, and animal-cruelty free. We can’t wait for you to try them and get tubby with us!

Question 10

What is Club Tub?

Accepted Answer

Club Tub is our online loyalty program designed to reward customers with “Bubbles” for specific activities. The “Bubbles” can be redeemed for Tubby Todd products or a dollar amount to be used on future purchases.

Question 11

Which items are eligible for a subscription?

Accepted Answer

Most full-size products and bundles are available for subscription. If an item is available for subscription it will be noted on the product page.

Question 12

Can I choose when the gift recipient is notified about their gift?

Accepted Answer

Yes! You can choose the subscription start date during checkout.

Question 13

What is Flex and what is their relationship with Tubby Todd?

Accepted Answer

We’ve teamed up with Flex to make it easier for you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA)! Now, you can pay for select Tubby Todd products using your HSA or FSA debit card—meaning you can stock up on your faves with pre-tax dollars and save 30-40% (depending on your tax bracket). More bubbles, less spending—yes, please!

Question 14

How do I track my order?

Accepted Answer

Immediately after purchase, you should receive an email with your order number and shipping status.

Please allow 1-3 business days for your order to ship due to processing time.

Once the carrier updates the shipping status, you can track your order from our warehouse to your door.

You can also check the status of your order by signing in to your account at tubbytodd.com.

If you're having issues, please don't hesitate to contact us at customercare@tubbytodd.com.

Question 15

Can I return an unopened product?

Accepted Answer

If you simply happen to change your mind about a purchase, we encourage re-gifting! We can also assist you with a refund for unused, unopened product to us within 60 days of receipt and we'll refund you the full purchase price.

Please note: your original shipping charges, if any, will not be refunded. All returns must be shipped to us at your own expense; we cannot accept packages shipped C.O.D. Once the original product(s) are received at Tubby Todd, you will receive a credit in the amount that you paid in the form of your original payment. Please allow ~10 business days for Tubby Todd to refund your account upon receipt.

Question 16

Where are your products made?

Accepted Answer

Tubby Todd is formulated, manufactured, and distributed right here in the USA.

Question 17

How do I join the Club Tub Rewards Program?

Accepted Answer

Simply create a customer account, and you will automatically become a part of our program. Or you can join by heading to our loyalty program landing page or the Give 10%, Get 10% widget on the bottom corner of tubbytodd.com.

Question 18

Which All Over Ointment is Best?

Accepted Answer

Great question, and the answer is: both are amazing for all skin types! If your little one doesn’t have sensitivities to oats, we recommend starting with our All Over Ointment Eczema Treatment with colloidal oatmeal—it’s a fan favorite! You can check it out here.

Question 19

Do I have to have a Tubby Todd account to place a subscription order?

Accepted Answer

Yes, you will need an account to manage your subscriptions. You'll be able to access them directly in your account by clicking here and selecting Subscriptions.

Question 20

What happens if the recipient doesn't redeem their gift?

Accepted Answer

If the recipient doesn’t redeem their gift, the credits will remain available for them to use any time. We can resend them the redemption link if needed.

Question 21

How do I pay with my HSA or FSA card?

Accepted Answer

It’s easy! Just add your favorite Tubby Todd goodies to your cart, head to checkout, and choose “Flex | Pay with HSA/FSA” as your payment method. Enter your HSA or FSA debit card info, and you’re good to go!

If your cart has both eligible and ineligible items, you’ll be prompted to enter both your HSA/FSA card and a regular credit or debit card. Don’t see the Flex option? You might be in Shop Pay—try selecting “checkout as guest” to see all available payment methods.

Question 22

Do your products contain parabens?

Accepted Answer

Nope, not at all, not even one! In place of parabens, we've used natural, plant-based preservatives like Honeysuckle Extract to prevent the growth of bacteria and mold. (You’re welcome!)

Question 23

Can I edit my order? I want to add something before it ships.

Accepted Answer

Orders are pulled for packing and shipping immediately after being placed. You can email us at customercare@tubbytodd.com and we'll do our best to help but we can't guarantee any modifications can be made.

Question 24

What should I do if I received the wrong product?

Accepted Answer

If you received a product that’s different from the one you originally ordered, we’re sorry about that! Email us at customercare@tubbytodd.com and we’ll get the correct product sent out to you as soon as possible.

Question 25

How do I earn Club Tub Bubbles?

Accepted Answer

You can earn points for all sorts of online activities, including following us on social media, writing reviews*, referring friends*, having a birthday, and making purchases. You must be logged in to earn bubbles on purchases.

Question 26

How can I collaborate or partner with Tubby Todd?

Accepted Answer

We’re so excited to connect with creators, influencers, and businesses who share our love for families, fun, and all things Tubby Todd! If you’re interested in partnering with us, simply fill out our partnerships application here. Once we’ve had a chance to review your submission, we’ll be in touch to chat about potential opportunities to collaborate. Thank you for your interest in Tubby Todd—we can’t wait to hear from you!

Question 27

Can I add one-time products to my order?

Accepted Answer

Yes! You can add one-time products to an upcoming subscription order by logging into your account and selecting the subscription you wish to edit. When editing a subscription, you'll be able to select from a list of products to add to your next order. Edits to your subscription must be made 3 business days prior to your next charge date.

Question 28

Can I include a personalized message with my gift?

Accepted Answer

Absolutely! You’ll have the option to add a special note for your recipient during the checkout process.

Question 29

What if I don’t have my HSA/FSA card with me?

Accepted Answer

No worries! Still select “Flex | Pay with HSA/FSA” and enter your regular credit card. Flex will email you an itemized receipt that you can submit to your HSA/FSA provider for reimbursement. Easy peasy!

Question 30

Are your products organic?

Accepted Answer

Our products are non toxic and typically include at least several ingredients that are organic. Our Baby Massage Oil, Chest Rub, and Nipple Balm are all USDA certified organic.

Question 31

How can I edit my shipping address?

Accepted Answer

Email us at customercare@tubbytodd.com as soon as possible after placing your order and we'll try to catch it before it ships! Unfortunately, we cannot guarantee any modifications can be made.

Question 32

Do you offer samples?

Accepted Answer

Sample packets are in the works so check back with us soon!

Question 33

How many Bubbles do I need to purchase a product?

Accepted Answer

100 bubbles is equal to $1. To redeem bubble rewards, you must have a minimum of 500 bubbles ($5) in your account. For reference, 500 bubbles = $5, 1000 bubbles = $10, 3000 bubbles = $30 and so on.

Question 34

Can I add other subscription products to my order?

Accepted Answer

Each subscription is managed separately to allow flexibility in your shipment schedule. You can add a new subscription directly from your account or by placing an order for the subscription.

Question 35

What if the buyer enters the wrong recipient email?

Accepted Answer

Unfortunately, the recipient’s email can’t be edited after the order is placed, so it’s best to double-check it before completing checkout. If you do find out the included email was incorrect, please reach out to our customer service team at customercare@tubbytodd.com and they’ll do their best to help.

Question 36

Why isn’t Flex showing up as a payment option?

Accepted Answer

If Flex isn’t popping up, it’s likely because you’re logged into Shop Pay. Try checking out in an incognito window and you should see Flex as an option.

Question 37

Are your products gluten free?

Accepted Answer

Our ingredients do not contain oats (with the exception of the AOO OTC!) or gluten. We have full ingredient lists on each product page of our website for you to double-check! Our manufacturing lines are cleaned and sanitized between production runs, but we do not have final testing to make sure that there aren't traces of allergens in the product.

Question 38

I changed my mind. Can I cancel my order?

Accepted Answer

Please email us at customercare@tubbytodd.com as soon as possible and we'll do our best to help you cancel your order if it hasn't shipped yet.

Question 39

How do I redeem my Club Tub Bubbles?

Accepted Answer

Club Tub Bubbles are redeemed for rewards which you can spend on tubbytodd.com. You can redeem your points during checkout or at any time in the Club Tub Bubbles widget. Sign in to your Club Tub account to check our bubble balance, select ‘redeem bubbles’ to see which rewards you are eligible for and select the reward you’d like to redeem. You will receive a unique code to enter in the discount field at checkout.

Question 40

how can I update my shipping or billing address on my order?

Accepted Answer

You can edit your shipping and billing information in your subscription account. Any changes must be made 3 business days prior to your next charge date.

Question 41

How can I resend the gift redemption link?

Accepted Answer

Just send a quick email to our customer service team at customercare@tubbytodd.com and they can send you the link!

Question 42

Why is my HSA/FSA card being declined?

Accepted Answer

HSA/FSA cards are debit cards, the most common hiccup is insufficient funds. We recommend reaching out to your HSA/FSA administrator to double-check your balance.

Question 43

Are your products safe to use during pregnancy?

Accepted Answer

Our products are specifically built for moms and moms to be, but we always recommend consulting your doctor before using any skincare products while pregnant or breastfeeding.

Question 44

Where does Tubby Todd ship?

Accepted Answer

We ship internationally to Canada and anywhere within the US! (Shipping fees may vary).

Question 45

Do Club Tub Bubbles expire?

Accepted Answer

Your Club Tub Bubble balance will expire if you have not earned or spent points for a continuous period of 1 year. Customer points will expire each day on a rolling basis if they have not earned or spent points within 1 year of earning. A notification email will be sent 30 days before the expiration date as a reminder.

Question 46

When will my card be charged?

Accepted Answer

Depending on the frequency you've selected, your card will be charged as soon as your product is ready to ship either 1, 2, 3 or 4 months after you've purchased the subscription. You'll receive an email notification 8 days before we ship out your next order, and you will have 5 days to make any edits to your order before it's shipped. You can also edit your next shipment date by logging into your subscription account.

Question 47

What if the recipient doesn't like the product?

Accepted Answer

Gift subscriptions products are eligible for our Worry-Free Guarantee just like any other purchase. To learn more about our return process, click here. Returning a subscription order won't cancel your gift subscription. If you would like to cancel, please reach out to our customer service team!

Question 48

My FSA asked for more info after I submitted my Flex receipt—what now?

Accepted Answer

We’ve got you! Just forward us the request from your FSA, and we’ll work with the Flex team to get you a new, detailed receipt.

Question 49

Are your products tear free?

Accepted Answer

Our wash and soap products are formulated with gentle ingredients but we recommend avoiding the eyes as much as possible!

Question 50

Can I use multiple promo codes?

Accepted Answer

Only one promo code can be used at checkout.

Question 51

Is there a limit to the number of Bubbles I can earn?

Accepted Answer

No. Go ahead and earn as many as you can! However, please note, the maximum reward that can be redeemed is $120.00 (12,000 Club Tub Bubbles).

Question 52

Can I use a discount code on my subscription order?

Accepted Answer

All subscription orders will automatically apply the subscription discount offer on your initial purchase and all recurring shipments. If you would like to apply a discount code at checkout to an order that includes one-time products, the discount will only be applied to the non-subscription items in your cart.

Question 53

Help! I didn’t get an email from Flex with my itemized receipt or letter of medical necessity.

Accepted Answer

First, check your spam folder—sometimes emails from notifications@withflex.com hide out there. Still no luck? Shoot an email to support@withflex.com with the email address linked to your order, and they’ll sort it out for you.

Question 54

Are your products tested on animals?

Accepted Answer

Nope, never. We are proud to be 100% animal cruelty-free, certified by the Leaping Bunny Foundation.

Question 55

My order says it was delivered, but I never received it.

Accepted Answer

We’re so sorry! Unfortunately, we cannot be responsible for the package once it leaves our hands, but we will do our best to help you. Contact your local USPS post office or FedEx; sometimes they mark packages undeliverable and you’ll need to pick it up in person. Our system automatically red-flags any incorrect addresses, but sometimes invalid addresses slip through the cracks and become undeliverable, so be sure to email us at customercare@tubbytodd.com ASAP if your shipping address is incorrect.

Question 56

How does the Refer a Friend program work?

Accepted Answer

Share your unique link with a friend who has not shopped with Tubby Todd and does not yet have an account. When you refer a friend, they receive a 10% discount, and you receive a $10 reward in Bubbles (1000 bubbles) when your friend completes a purchase through your referral link. To access your unique referral link, log in and open the Club Tub widget in the bottom corner of your screen; scroll down to the referral section. You can copy the link, send it by email or share it on Facebook.

Question 57

Can I use bubbles on subscription orders?

Accepted Answer

Bubbles can be applied on your first subscription order at checkout. For active subscriptions, you can redeem your bubbles for a specific subscription voucher in your Club Tub account portal located here.

Question 58

Are your products EWG verified?

Accepted Answer

We are not verified by the EWG today, but we pay close attention to their standards as we develop our products. We also follow the Whole Foods Premium Body Care standards and Natural Products Association Natural Personal Care Guidelines.

Question 59

How long should I expect my order to arrive?

Accepted Answer

We generally ship our orders next day M-TH. Orders placed on Friday or over the weekend will ship out between Monday-Tuesday morning, depending on the number of orders received during that time. Our standard shipping guarantees delivery within 5-9 business days from when the order leaves the warehouse. We are always trying to keep shipping costs down for our customers, so we also offer preferred shipping, which guarantees delivery within 2-4 days of when the order leaves the warehouse. We do suggest using preferred if you are looking to get your shipment a little quicker than our standard time frame!

Question 60

How do I get points for writing a review?

Accepted Answer

After making an online purchase with us, you will receive a product review request email 7 days after the order is fulfilled. After responding to the review email, points will be attributed to your account. If you leave a review for the products before receiving the review request email, then the system will not send the requested email as it has already recorded the reviews for those products from you and the points will not get added. Please wait for the review request email to earn points for reviewing products you have purchased. PLEASE NOTE:

Only 5 products per order can be reviewed in return for Club Tub Bubbles though you are welcome to review any product you have purchased directly on the site. The system defaults to the first 5 products on your order, at present we cannot change this.

Review rewards can be earned for a maximum of 5 reviews in a 7 day period.

Question 61

Can I return a subscription order?

Accepted Answer

Yes, subscription products are eligible for our Worry-Free Guarantee just like any other purchase. To learn more about our return process, click here. Returning a subscription order won't cancel your subscription. If you would like to cancel, you can to do so from your subscription account.

Question 62

Are your fragrances natural?

Accepted Answer

Yes! All fragrances in our products are comprised only of aromatic natural raw materials, which are custom blends of pure essential oils and extracts. They are completely free from nature-identical and synthetic components.

Question 63

How do I get points for following on social media?

Accepted Answer

Log into your Club Tub account and go to the dashboard. Select the tab called *Ways to earn*. Click on any of the social media outlets you wish to follow and login to that platform and like or follow us!

Question 64

What should I do if items are missing from my order?

Accepted Answer

Oh no! If something’s missing from your order, we’re here to help. Simply snap a quick photo of the items you received and send it to our customer service team. This helps us sort things out quickly and make sure you get everything you ordered. We want you to have the full Tubby Todd experience!

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