Frequently Asked Questions

Products & Ingredients

Are your products safe for sensitive skin?

Yes! We have worked extensively with partners that we trust to bring your family safe, clean and effective solutions for your little one's sensitive skin.

But you definitely don't need to have sensitive skin to use Tubby Todd. Our products are great for any skin type!

What is the best age range to use Tubby Todd products?

Tubby Todd is great for the whole family!

Do your products contain parabens?

Nope, not at all, not even one! In place of parabens, we've used natural, plant-based preservatives like Honeysuckle Extract to prevent the growth of bacteria and mold. (You’re welcome!)

Are your products organic?

Our products are non toxic and typically include at least several ingredients that are organic. Our Baby Massage Oil, Chest Rub, and Nipple Balm are all USDA certified organic.

Are your products gluten free?

Our ingredients do not contain oats or gluten. We have full ingredient lists on each product page of our website for you to double-check! Our manufacturing lines are cleaned and sanitized between production runs, but we do not have final testing to make sure that there aren't traces of allergens in the product.

Are your products safe to use during pregnancy?

Our products are specifically built for moms and moms to be, but we always recommend consulting your doctor before using any skincare products while pregnant or breastfeeding.

Are your products tear free?

Our wash and soap products are formulated with gentle ingredients but we recommend avoiding the eyes as much as possible!

Are your products tested on animals?

Nope, never. We are proud to be 100% animal cruelty-free, certified by the Leaping Bunny Foundation.

Are your products EWG verified?

We are not verified by the EWG today, but we pay close attention to their standards as we develop our products. We also follow the Whole Foods Premium Body Care standards and Natural Products Association Natural Personal Care Guidelines.

Are your fragrances natural?

Yes! All fragrances in our products are comprised only of aromatic natural raw materials, which are custom blends of pure essential oils and extracts. They are completely free from nature-identical and synthetic components.

What should I do if my baby accidentally swallows some product?

Our products are non-toxic, so there's no need to worry if some was ingested. That said, we recommend checking in with your pediatrician if you are concerned.

How do I get notified if an item is back in stock?

Our seasonal scents and brand collaborations are only available while supplies last, so get them while you can.

To the extent we are out of a core product, please email us at and our team can let you know when we will be back in stock.

Is there an expiration date on your products?

We recommend that they be used within 2 years of purchase or 6 months after opening for best product quality. (But we think you’ll love them so much that this won’t even be an issue!) Note that natural variations in texture and color are normal, since each product is formulated with natural ingredients.

I have heard that lavender is bad for you. Is that true?

We conduct extensive research and testing to ensure our products are safe and effective. The experts that we have worked with have not highlighted any safety concerns with lavender or any of our other ingredients, particularly in the small concentrations utilized in our products. That said, if you are concerned, please consult your pediatrician.

Why did you add colloidal oatmeal to All Over Ointment?

To make it even more effective! Colloidal Oatmeal is a natural, gluten free ingredient with skin barrier protection, moisturizing, anti-inflammatory, and soothing properties that can help to relieve symptoms of eczema like irritation and itching.

It’s packed with restorative nutrients like lipids, polysaccharides, and proteins that help to protect and strengthen the skin barrier, and has been used for centuries to help soothe the symptoms of eczema and similar skin sensitivities.

We took extra care to source our colloidal oatmeal from the highest quality oats to ensure that it’s free of preservatives, gluten, and soy.

What is Hydroxyapatite and what does it do?

Hydroxyapatite is a naturally occurring mineral that actually makes up the majority of our tooth enamel (and the rest of our bones!). Hydroxyapatite has been clinically and scientifically proven to help restore and remineralize the surface level of teeth, helping to prevent cavities, reduce sensitivity, and strengthen and protect teeth.

When can my child start using Kids Toothpaste?

Kids Toothpaste is great for kiddos 6+ (parents, too!).

Is Kids Toothpaste Fluoride Free?

Yes, of course! We formulated Kids Toothpaste with Hydroxyapatite, a fluoride-alternative that remineralizes and strengthens tooth enamel.

Does Kids Toothpaste contain Triclosan or Sulfates?

Nope! We formulated Kids Toothpastes with Silica and Xylitol, natural alternatives to these ingredients, that gently buff away surface stains and inhibit the growth of bad bacteria.

Orders, Shipping & Delivery

How do I qualify for Free Shipping on my order?

We offer free standard shipping on any order that totals $55 before taxes and after discounts and is shipping within the 48 contiguous U.S. states. For Alaska and Hawaii, the threshold for free shipping is $60, and for Canada, the threshold for free shipping is $75 USD. At this time, we are unable to offer free shipping to other locations regardless of the threshold.

Please keep in mind that your subtotal needs to be $55+ (or $60 or $75 as appropriate) AFTER any rewards, discounts, or promotion codes are applied.

If you have any questions about your shipping charges please reach out to us!

How do I track my order?

Immediately after purchase, you should receive an email with your order number and shipping status.

Please allow 1-3 business days for your order to ship due to processing time.

Once the carrier updates the shipping status, you can track your order from our warehouse to your door.

You can also check the status of your order by signing in to your account at

If you're having issues, please don't hesitate to contact us at

Can I edit my order? I want to add something before it ships.

Orders are pulled for packing and shipping immediately after being placed. You can email us at and we'll do our best to help but we can't guarantee any modifications can be made.

How can I edit my shipping address?

Email us at as soon as possible after placing your order and we'll try to catch it before it ships! Unfortunately, we cannot guarantee any modifications can be made.

I changed my mind. Can I cancel my order?

Please email us at as soon as possible and we'll do our best to help you cancel your order if it hasn't shipped yet.

Where does Tubby Todd ship?

We ship internationally to Canada and anywhere within the US! (Shipping fees may vary).

Can I use multiple promo codes?

Only one promo code can be used at checkout.

My order says it was delivered, but I never received it.

We’re so sorry! Unfortunately, we cannot be responsible for the package once it leaves our hands, but we will do our best to help you. Contact your local USPS post office or FedEx; sometimes they mark packages undeliverable and you’ll need to pick it up in person. Our system automatically red-flags any incorrect addresses, but sometimes invalid addresses slip through the cracks and become undeliverable, so be sure to email us at ASAP if your shipping address is incorrect.

How long should I expect my order to arrive?

We generally ship our orders next day M-TH. Orders placed on Friday or over the weekend will ship out between Monday-Tuesday morning, depending on the number of orders received during that time. Our standard shipping guarantees delivery within 5-9 business days from when the order leaves the warehouse. We are always trying to keep shipping costs down for our customers, so we also offer preferred shipping, which guarantees delivery within 2-4 days of when the order leaves the warehouse. We do suggest using preferred if you are looking to get your shipment a little quicker than our standard time frame!

Returns & Exchanges

Can I return an opened product?

We have a worry-free guarantee that is simple and straightforward: We want you to love our products as much as we do. If you're not 100% satisfied with your purchase, don't worry! You can return your item for a full refund within 30 days of the delivery date.

Please note: your original shipping charges, if any, will not be refunded. All returns must be shipped to us at your own expense; we cannot accept packages shipped C.O.D. Once the original product(s) are received at Tubby Todd, you will receive a credit in the amount that you paid in the form of your original payment. Please allow ~10 business days for Tubby Todd to refund your account upon receipt.

Can I return an unopened product?

If you simply happen to change your mind about a purchase, we encourage re-gifting! You may also return the unused, unopened product to us within 60 days of receipt and we'll refund you the full purchase price.

Please note: your original shipping charges, if any, will not be refunded. All returns must be shipped to us at your own expense; we cannot accept packages shipped C.O.D. Once the original product(s) are received at Tubby Todd, you will receive a credit in the amount that you paid in the form of your original payment. Please allow ~10 business days for Tubby Todd to refund your account upon receipt.

What should I do if I received the wrong product?

If you received a product that’s different from the one you originally ordered, we’re sorry about that! Email us at and we’ll get the correct product sent out to you as soon as possible.

Anything Else?

What makes Tubby Todd different from other children’s bath soaps?

We’re a small, family-owned business, and each and every Tubby Todd purchase, social media share, and baby shower gift you give means the world to us. We’ve spent years formulating the perfect, natural products for sensitive skin, and will always be toxin, paraben, sulfate, artificial fragrance, BPA, and animal-cruelty free. We can’t wait for you to try them and get tubby with us!

Where are your products made?

Tubby Todd is formulated, manufactured, and distributed right here in the USA.

Do you offer samples?

Sample packets are in the works so check back with us soon!