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Welcome to Sun School!

Can I edit my order? I want to add something before it ships.

Currently, we cannot add items to an order, but we can help you cancel your order and reorder. Please email us at customercare@tubbytodd.com as soon as possible after placing your order, and we’ll do our best to help you.

I changed my mind. Can I cancel my order?

Please email us at customercare@tubbytodd.com as soon as possible after placing your order, and we’ll do our best to help you cancel your order, given that it has not yet shipped.

Can I use multiple promo codes?

Only one promo code can be used at checkout.

Do you offer free shipping?

Yes! Shipping is free for orders of $50 or more in the continental US

How can I check the status of my order?

Immediately after purchase, you should receive an email with your order number and shipping status (allow 1-2 days for your shipping status to update). You can also check the status of your order by signing in to your account at tubbytodd.com.

Where does Tubby Todd ship?

Spread the Tubby love — we ship internationally to Canada and anywhere within the US! (Shipping fees may vary).

My order says it was delivered, but I never received it.

We’re so sorry! Unfortunately, we cannot be responsible for the package once it leaves our hands, but we will do our best to help you. Contact your local USPS post office or FedEx; sometimes they mark packages undeliverable and you’ll need to pick it up in person. Our system automatically red-flags any incorrect addresses, but sometimes invalid addresses slip through the cracks and become undeliverable, so be sure to email us at customercare@tubbytodd.com ASAP if your shipping address is incorrect.

How can I edit my shipping address?

Email us at customercare@tubbytodd.com as soon as possible after placing your order, and we’ll help you change your address before it ships.

When will my order ship?

Our fulfillment center ships orders out Monday — Friday, with turnaround being 24-48 hours.  Exclusions apply during sale periods, new product launches, Holidays, etc.  Transit times will vary depending on shipping chosen at checkout.  If you have any questions, please feel free to email customercare@tubbytodd.com

Can I track my order?

Yes! Immediately after purchase, you should receive an email with your order number and shipping status (allow 1-2 days for your shipping status to update). Once USPS, FedEx updates the shipping status, you can track your order from our warehouse to your door. You can also check the status of your order by signing in to your account at tubbytodd.com.