How do I cancel my subscription?
We're happy to help! You can cancel your subscription by emailing firstname.lastname@example.org anytime.
When do I need to cancel my subscription by?
Send us an email by the 27th of the month and we'll help you cancel your subscription for your subsequent order.
What if my card on file is declined?
We'll try your card 10 times until approved. Shipments won't go out until the card is charged.
Have a question about subscriptions or your subscription order?
We're more than happy to help. Email us directly at email@example.com anytime.
What if I need to update my credit card on file?
No problem! You can login to your account at tubbytodd.com and click "manage subscription." Click “manage” and you can edit the card on file. Please remember that cards are charged on the last day of each month and will need to be updated before then to ensure your order is processed.
What if I need to change the shipping address for my order, or if I entered it incorrectly at checkout?
You can login to your tubbytodd.com account and click "manage subscription." Then click “manage” and edit your shipping address. Just keep in mind that your Tubby Box will be shipping the first week of the month, so make sure you get those changes in before it ships! Feel free to email firstname.lastname@example.org if you need any help!
Can I pause my subscription?
Unfortunately, we cannot pause a subscription. If you need to discontinue your subscription, you can email email@example.com and cancel.
Can I order multiple subscriptions in the same order?
Not at this time. But we would love for you to share the Tubby Todd Monthly Box love! Just start a separate order for an additional subscription and check out one at a time. (One subscription per order.)
Can I add other products from your website to ship with my Tubby Todd Monthly box subscription?
These subscriptions are just that special. They will ship separately at a designated time each month, so we unable to add other products to your subscription order.